Heartfelt Success Stories
Heartfelt patients and their families entrust us with a critical component of their medical care. Every day, we help dozens of people facing considerable health challenges – and every day, we do our best to help meet those challenges and beat them. And every day, we do our best to be even a little bit better than we were the day before.
There are many ways to assess treatment success, but there’s one that we consider to be particularly important: The satisfaction of each and every Heartfelt Care patient. We pride ourselves on delivering the most expert, responsive, and patient-centered IV and IVIG care available anywhere—and to doing everything we can to optimize treatment success, patient comfort and satisfaction, and overall quality of life.
Our patients and their families are the best judges of our success. We welcome patient and family feedback on the quality and expertise of the services we provide, and we see all of the responses we receive as opportunities to further improve the quality of our care.
We are pleased to be able to say that these responses are overwhelmingly positive. Some Heartfelt Care clients have been generous enough to share their personal success stories with us – and to allow us to share them with you.
Having the treatments at home works great for me! Saves on traveling! We have a super nurse, and have developed a friendship over time. It’s like a family relationship!
I started getting infusions in August 2015 every 2 weeks and have had Pam as my nurse ever since. When my infusions increased to a weekly need, Chris also began working with me so they could alternate weeks. I feel very comfortable with them in my home; they are like family to me. I am always treated with the utmost regard. They’re always professional and punctual. They always explain everything to me and ensure that I understand. They go the extra mile; they’ll make me lunch, do dishes, or run the vacuum. I actually look forward to my infusion days. On a scale of 1-10, I’d give them a 100.
My nurse is my very knowledgeable and I feel comfortable with her. She is dependable, on time, and I know she cares about me and my well being. She is truly a God-send!
I have been a patient of Heartfelt Care Inc. for a year. Since becoming a patient, I’ve come to appreciate the care given to me by the staff. My nurse, Maggie, is very professional, considerate, and provides high quality, professional care at all times. I never have to leave my home for infusions, and it has been nice to receive care in the comfort of my own home without worrying about making appointments or traveling to them.
I enjoy the friendliness and consistency of working with the same nurse, and the impressive knowledge my nurse shows about my illness. I also appreciate their ability to work around my schedule and have nurses who are always on time for appointments. Compared to other agencies I’ve worked with, it has been much easier to build relationships with nurses and appreciate the level of care with Heartfelt Care. Heartfelt Care truly lives up to their name!
Heartfelt Care and especially Darlene are absolutely great. Darlene has provided me with infusions for over 1.5 years. She is a caring, wonderful nurse. Her experience and knowledge allows her to do the job at the highest professional level. She is always flexible about appointments and is a pleasure to deal with. Thank you, Darlene!