Patient-Focused IVIG Therapy – From an IVIG Patient
Why does Heartfelt Care focus so strongly on the care aspect of our services? Because we learned how important it is firsthand.
Heartfelt Care was founded by a long-term IVIG patient. As a patient himself, Heartfelt founder Derek Robbins had directly experienced the consequences of mediocre IVIG care—substandard training, antiquated equipment, outmoded practices. And just as damaging: The sense of being treated as “just another patient.” The unfortunate outcome of care that was too rushed, too routine, and too impersonal.
Derek realized that a new kind of patient-centered, patient-focused IV therapy was desperately needed – and both resolved to create it. The goal: To create a company comprised of true IVIG and IV therapy specialists, committed to unmatched excellence within this critical specialty. A company made up of compassionate, understanding people willing to take the time to listen, to answer questions, to help out with the “little extras” – and to be a friend.
The result: Heartfelt Care, a company relentlessly focused on the well being of each individual client. A company resolutely dedicated to putting patient comfort and patient needs first, and to fostering consistently outstanding care by building enduring patient-caregiver relationships.
Heartfelt Care is probably the only IVIG specialty provider whose CEO is also a company client – and the only company of its type whose senior executive can claim the unique firsthand perspective that the patient experience provides. That provides the insight needed to create an optimal patient experience, and drive improvements that make it better all the time.
Heartfelt Care Leadership Team
Derek Robbins
Derek has been an IV therapy patient since 2009. His experience in receiving care of varying levels of quality led him to establish Heartfelt as a means of making first-class care broadly available. Derek has extensive experience in business management, and has served as a business portfolio/relationship manager and project manager. He holds a Bachelors degree from Michigan Technological University in Computer Systems Science.
Rebecca McLaughlin
Becky McLaughlin is the Director of Nursing at Heartfelt Care, where she leads with a commitment to excellence in patient care. She holds a Bachelor of Science in Nursing from the University of Michigan and a Master of Science in Nursing from Rush University, equipping her with a strong educational foundation in the nursing profession.
As a certified Advanced Public Health Nurse, Becky boasts over 20 years of diverse experience in the field. Her clinical background includes valuable time spent in the Neonatal Intensive Care Unit, where she honed her skills in critical care nursing. Additionally, Becky has served as a nursing clinical instructor at various community locations throughout Chicago, sharing her knowledge and expertise with the next generation of nurses. Her extensive experience also includes proficiency in intravenous therapy, further enhancing her ability to provide comprehensive patient care.
Through her leadership, Becky exemplifies a dedication to advancing nursing practices and fostering a supportive environment for both patients and staff.
